Privacy Policy

Our Privacy Promise to You

We are committed to protecting your privacy. We only use the information you enter on our website to process orders, provide support for those orders and to provide secure delivery of our content. Your credit card information is never stored on our servers. We NEVER sell, trade, or rent your information to anyone.

Who we are

Beanpole Books are publishers of printed books and eBooks. We are based in Tallahassee Florida. Our website address is: https://WhenYouHaveToSayGoodbye.com. Our publisher website is https://BeanPoleBooks.com.

What personal data we collect and why we collect it

While you visit our site we’ll use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including any refunds or complaints
  • Process payments and prevent fraud
  • Comply with any legal obligations we have, such as calculating taxes

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. (For fulfilling tax obligations, for example.)

Payments

We accept both PayPal and Credit Card payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

Cookies

If you leave a review on our site you may opt-in to saving your name, email address and website in cookies.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Who we share your data with

We do not share, sell or rent your personal information with anyone. Payment information is processed with our payment processor, PayPal, only as necessary to process payments.

We provide limited information to our third-party shipping partners to facilitate the shipment of books that you order and to provide tracking information back to our customers.  For example, basic name and address information is provided to USPS, UPS, FedEx or Endicia.  Please visit their websites for their Privacy Policy details.

How long we retain your data

If you leave a comment or review, the comment and its metadata are retained indefinitely.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Contact Information

Our contact information can be found on our contact page.

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